Terms & Conditions

These terms govern engagements between JT Builds Co. ("JT Builds Co.," "we," "us") and clients ("you"). By requesting a consultation or engaging us for services, you agree to the terms below.

Our Services

We design and build websites, identities and logos, local search presence, booking systems, and related digital services for small businesses, as described on our Services and Pricing pages. The exact scope of any engagement is agreed personally, in a consultation, before work begins.

Fees & Payment

Most engagements involve a one-time setup fee for the initial build, followed by an optional monthly Care plan for hosting, updates, and ongoing support. Exact pricing and payment terms are quoted and agreed during your consultation and confirmed in writing before work begins.

The 48-Hour Promise

Once you sign off on the agreed plan, delivery of the initial build is completed within 48 hours. If we're late, the setup fee is waived. This promise covers the build itself; it doesn't cover delays caused by waiting on content, feedback, or approvals from you.

Services that send text messages on your behalf — such as missed-call text-back and automated review requests — additionally require carrier verification of your business number before they can go live. That registration is reviewed by the phone carriers, not by us, and typically takes anywhere from a few days to a few weeks. We file it at sign-off; the build is still delivered within the promise, and messaging activates once the carriers approve it.

Ownership & Care

Where you engage us for ongoing Care, we retain hosting and technical control of the website so that we can make updates on your behalf — new photos, testimonials, copy, pricing, or anything else you'd like changed — without you needing to manage the site yourself. Your Google Business Profile is handled however you prefer: we can set it up and hand you the login, or manage it as part of your Care plan. Specific ownership and access arrangements for any engagement are confirmed with you directly and can differ from this general description.

Your Responsibilities

You agree to provide accurate information and any content (photos, copy, logos, and so on) needed to complete your project, and to respond to requests for feedback or approval in a reasonably timely way, since delivery timelines depend on it.

Cancellation

Monthly Care plans are month-to-month and can be cancelled at any time with reasonable notice. There are no long-term contracts or lock-in periods.

Limitation of Liability

We build and maintain your website and related services with care, but we don't guarantee specific business outcomes — such as a particular volume of leads, bookings, or sales — since those depend on many factors outside our control. We aren't liable for indirect or consequential losses arising from your use of the services.

Changes to These Terms

We may update these terms from time to time. The date at the top of this page reflects the most recent revision. Material changes affecting an active engagement will be discussed with you directly.

Governing Law

These terms are governed by the laws of the Commonwealth of Massachusetts.

Contact

Questions about these terms can be sent to jptwohig16@gmail.com.

This page is provided for general information about how we work and isn't a substitute for legal advice.